Refund policy

At Address-o-lite, we want you to feel confident and satisfied with every purchase you make. If for any reason you are not fully happy with your order, we offer a simple and customer-friendly return and refund process. You may request a return within 30 days of receiving your item, provided that the product is unused, in its original packaging, and in the same condition in which it was delivered. To begin the return process, please contact us at 911@address-o-lite.com with your order number, item details, and reason for the return. Our support team will guide you through the necessary steps and provide a return authorization if applicable.

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a reasonable timeframe. Please note that shipping costs are non-refundable, and customers are responsible for return shipping unless the product arrived damaged or defective.

If you receive an incorrect, faulty, or damaged item, please reach out to us immediately with supporting photos so we can resolve the issue quickly. Our goal is to ensure a smooth, fair, and transparent return experience for all customers. Your satisfaction is our priority.